📍 Recurring IT Support  •  Sacramento & Remote

Your Dedicated Tech Team

Stop paying per-incident rates every time something breaks. A VibeCMD retainer gives your business a real tech partner — available, proactive, and on your side.

Reserve a Spot 📞 (916) 545-5432
$1K Starting / mo
24-hr Response Time
No Surprise Bills
Plans

Three Tiers. One Goal.

Pick the level that matches your business size and how much IT help you actually need.

Tier 01 — Basic
Basic Support
Best for solo operators and micro-businesses who want a tech person on speed dial without a big commitment.
$1,000
per month • billed monthly • cancel anytime
  • + Up to 5 hrs remote support / mo
  • + 24-hour response time
  • + Computer & software troubleshooting
  • + Email & printer support
  • + Basic network monitoring
  • + Monthly check-in call
  • — On-site visits not included
  • — App consulting not included
Start Basic
Tier 02 — Standard
Standard Support
Best for small offices with 5–15 employees. Covers most IT needs proactively before they become problems.
$2,000
per month • billed monthly • cancel anytime
  • + Up to 12 hrs support / mo (remote + on-site)
  • + 12-hour response time
  • + Full IT troubleshooting (all devices)
  • + Network monitoring & alerts
  • + Security patch management
  • + Backup verification monthly
  • + 1 on-site visit / month
  • + Basic app consulting (1 hr/mo)
Start Standard
Tier 03 — Premium
Premium Support
Full-service IT management for growing businesses. We act as your outsourced IT department.
$3,000
per month • billed monthly • cancel anytime
  • + Unlimited remote support
  • + 4-hour response time (business hours)
  • + After-hours emergency line
  • + Full network & device management
  • + Proactive security monitoring
  • + Vendor liaison (ISP, cloud, etc.)
  • + Up to 3 on-site visits / month
  • + App consulting (3 hrs/mo)
  • + Quarterly tech review & roadmap
Start Premium
Why Retainer vs. Pay-Per-Incident

Stop Paying Emergency Rates

When your printer dies before a big presentation or your network goes down on Friday, pay-per-incident becomes extremely expensive, extremely fast.

😎

Predictable Monthly Cost

One flat monthly bill. No surprise invoices, no hourly overages, no "emergency surcharge" rates.

⚡

Faster Response

Retainer clients move to the front of the queue. A 4–24 hour response window vs. next-available scheduling.

👥

A Tech Partner, Not a Vendor

We learn your systems, your team, and your workflows. Better support because we already know your setup.

🔯

Proactive Monitoring

We catch problems before they become outages. Regular health checks, update monitoring, and backup verification.

📲

Direct Line, Always

Text or call a real person who knows your environment. Not a ticket system. Not a call center. A human.

🚧

Cancel Anytime

Month-to-month. No contract lock-in. If it's not working for you, cancel with 30 days notice. No hard feelings.

FAQ

Common Questions

What counts as a "support hour"?
Any active hands-on time we spend on your issue — remote sessions, phone troubleshooting, on-site work. Short 10-minute calls are not billed. If a quick fix takes under 15 minutes, it doesn't count against your hours.
What if I use more hours than my plan includes?
Additional hours are billed at $75/hr (our standard rate) — still significantly cheaper than emergency flat rates. We'll always let you know before going over so there are no surprises.
Do unused hours roll over?
No, hours reset monthly. However, we use any remaining time proactively — running updates, checking backups, or doing preventive maintenance so nothing goes to waste.
Can I start with Basic and upgrade later?
Yes. Upgrades take effect the next billing cycle. You're never locked into a tier. We'll recommend moving up if your usage consistently exceeds your current plan.
How does the on-site visit work for Standard/Premium?
Scheduled in advance during business hours. We serve Sacramento, Citrus Heights, Roseville, Folsom, and surrounding areas. Remote-only for businesses outside our on-site zone, with an adjusted discount applied.
Is there a setup fee?
No setup fee for Standard and Premium. Basic has a one-time onboarding call (30 min) to document your systems before support starts. That's it.
Only 10 Retainer Spots Available

Get Your Business a Dedicated Tech Partner

I keep retainer clients limited so everyone gets genuine attention. When spots fill up, I close the waitlist. If you're ready, let's talk now.

Reserve Your Spot 📞 (916) 545-5432

Cancel anytime • Month-to-month • No contracts