Recurring IT Support • Sacramento & Remote

Your Dedicated Tech Team

Pay me a flat monthly fee and I’ll handle whatever IT comes up - computer trouble, network issues, the printer that no one can talk to. Same person every time, no ticket-system runaround.

Reserve a Spot (279) 202-4794

$2K Flat / month

12-hr Response Time

No Surprise Bills

The Plan

Just one plan. That’s the whole page.

One plan, sized for most small businesses. Custom scopes available on request.

Standard Support

Monthly IT Retainer

Built for small offices with 1–15 employees. I handle the day-to-day stuff before it turns into a crisis, both remote and on-site.

$2,000

per month • billed monthly • cancel anytime

+ Up to 12 hrs support / mo (remote + on-site)
+ 12-hour response time
+ Full IT troubleshooting (all devices)
+ Network monitoring & alerts
+ Security patch management
+ Backup verification monthly
+ 1 on-site visit / month (local area)
+ App consulting (1 hr / mo)
+ Monthly check-in & report

Start Standard Support

Need more hours? Additional time billed at $75/hr.

Why Retainer vs. Pay-Per-Incident

Emergency rates add up quick.

If your printer dies an hour before a client meeting and you’re calling around looking for someone available right now, you’re going to pay a premium for that. Retainers exist so you don’t have to.

Predictable Monthly Cost

One flat monthly bill. No surprise invoices, no hourly overages, no "emergency surcharge" rates.

Faster Response

Retainer clients move to the front of the queue. A 12-hour response window vs. next-available scheduling.

A Tech Partner, Not a Vendor

We learn your systems, your team, and your workflows. Better support because we already know your setup.

Proactive Monitoring

We catch problems before they become outages. Regular health checks, update monitoring, and backup verification.

Direct Line, Always

Text or call a real person who knows your environment. Not a ticket system. Not a call center. A human.

Cancel Anytime

Month-to-month. No contract lock-in. If it's not working for you, cancel with 30 days notice. No hard feelings.

FAQ

Common Questions

What counts as a "support hour"?

Any active hands-on time we spend on your issue - remote sessions, phone troubleshooting, on-site work. Short 10-minute calls are not billed. If a quick fix takes under 15 minutes, it doesn't count against your hours.

What if I use more than 12 hours in a month?

Additional hours are billed at $75/hr (our standard rate) - still significantly cheaper than emergency flat rates. We'll always let you know before going over so there are no surprises.

Do unused hours roll over?

No, hours reset monthly. However, we use any remaining time proactively - running updates, checking backups, or doing preventive maintenance so nothing goes to waste.

Is there a contract or minimum term?

No contract. The retainer is month-to-month and you can cancel anytime with 30 days' notice. We earn your business every month.

How does the on-site visit work?

Scheduled in advance during business hours. We serve Sacramento, Citrus Heights, Roseville, Folsom, and surrounding areas. Remote-only for businesses outside our on-site zone, with an adjusted discount applied.

Is there a setup fee?

No setup fee. We start with a free 30-minute onboarding call to document your systems, then your retainer begins. That's it.

Limited retainer spots

Want me on your side every month?

I only take on a handful of retainer clients at a time so I can actually give each one attention. When I’m full, I’m full. If now’s a good time, shoot me a message.

Reserve Your Spot (279) 202-4794

Cancel anytime Month-to-month No contracts