A timeline of my career across enterprise tech, healthcare IT, and e-commerce
Perform remote and onsite software installations and upgrades for radiation oncology clinics in the western region. Focus on Aria EMR and Eclipse Treatment Planning software, MSSQL database migrations, and cross-server upgrades. Advise and mentor less experienced Installation Representatives.
Building a remote support and automation tool as a personal project. Learning about web development, APIs, and modern tooling in my spare time.
ServiceNow Administration of Group Roles for Internal Instance. Office 365, OKTA, Slack, and 2FA Administration. Troubleshooting across MAC 85% / Windows 15% environment. Cisco WebEx, SecureID RSA Administration. WiFi troubleshooting and Cisco Call Manager 10.11 Administrator.
Active Directory Account creation for New Hires. Exchange and Office 365 Email Administration. SCCM for workstation deployments and software patching. Remote and Onsite Support for Abacus employees. Fonality Phone Administration.
Led desktop support team providing high-volume technical support for e-commerce platform. Developed expertise in rapid triage, customer communication, and maintaining fast response times under pressure.
Desktop and network operations support. Built documentation systems and established escalation workflows that shaped my approach to building scalable support operations.
Stood out for work ethic and consistency
Created a walk-in IT support lounge
Consistently hit SLAs that had never been met before
Procedures adopted across eBay's worldwide offices
My time at eBay became one of the most pivotal points in my career. I joined as part of a contracted team brought in to replace the existing managed service provider.
Once we took ownership, I quickly stood out for my work ethic, consistency, and ability to improve processes.
In my role as team lead, I helped rebuild the entire support experience — creating a walk-in IT lounge, developing standardized procedures that were later adopted across eBay's global offices, and consistently exceeding SLAs.
That experience shaped my leadership style and reinforced my belief in taking ownership, improving systems, and delivering results.
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