What areas do you serve?

We provide on-site support throughout Sacramento Area including Folsom, Citrus Heights, Roseville, Rocklin, Elk Grove, Orangevale, Fair Oaks, and surrounding communities. Remote support is available anywhere with internet access.

What are your hours?

Monday-Friday: 8:00 AM - 6:00 PM. Emergency support available by appointment. We respond to emails and voicemails within 24 hours on business days.

How quickly can you respond?

Same-day service for urgent issues when possible. Standard appointments within 2-3 business days. Remote support can often be provided within hours.

Do you work with both businesses and individuals?

Yes! We serve small businesses (especially multi-location operations, medical practices, and service companies) as well as home users who need reliable tech support.

How much do you charge?

Pricing varies by service complexity. Typical rates:

• Remote Support: Starting at $75/hour
• On-Site Support: Starting at $125/hour + travel
• Business IT Projects: Custom quotes based on scope
• Web Hosting Setup: Starting at $150

Contact us for a detailed quote based on your needs.

What payment methods do you accept?

We accept PayPal, Venmo, credit/debit cards, checks, and bank transfers. Payment is typically due upon service completion unless other arrangements are made for larger projects.

Do you offer monthly support packages?

Yes! We offer retainer packages for businesses that need ongoing support. Contact us to discuss your needs and get a custom package quote.

Can you fix my slow computer?

Absolutely! We diagnose and resolve performance issues including virus removal, hardware upgrades, software optimization, and drive replacements. Most issues can be resolved remotely.

Do you build custom networks for businesses?

Yes! We specialize in business network infrastructure including secure login systems (Active Directory), work-from-anywhere setups (Citrix), multi-location connectivity, and database systems.

Can you help me host my own website?

Yes! We help set up DIY web hosting including server configuration, domain setup, WordPress installation, SSL certificates, email hosting, and ongoing management assistance.

What about Wi-Fi dead zones in my house/office?

We specialize in Wi-Fi optimization! We'll survey your space, recommend the right equipment, and set up mesh systems or access points to eliminate dead zones.

Do you recover lost data?

We can recover data from failed drives, corrupted USBs, deleted files, and crashed systems in many cases. We also set up automatic backup solutions to prevent future data loss.

What systems/platforms do you support?

We support:

• Windows (7, 10, 11, Server 2012-2022)
• macOS (limited support for basic issues)
• Linux servers (Ubuntu, CentOS, Debian)
• Active Directory & Citrix environments
• SQL Server, MySQL databases
• Cloud platforms (AWS, Azure basics)

Can you work with my existing IT provider?

Absolutely! We can collaborate with your current provider, handle specialized projects, or provide second opinions. We're here to help, not compete with existing relationships.

Do you provide remote access support?

Yes! We use secure remote desktop tools to troubleshoot and fix issues without an on-site visit. This is often faster and more cost-effective for software issues.

Is my data safe with you?

Yes. We treat all client data as confidential. We don't access files unless necessary for troubleshooting, and we never share or sell your information. See our Privacy Policy for details.

Do you help with HIPAA or compliance requirements?

We can design infrastructure that supports compliance requirements (encrypted data, secure backups, access controls). However, we are not compliance auditors—you should consult a compliance specialist for certification.

How do I get started?

Simple:

1. Contact us via phone, email, or our contact form
2. Describe your issue or project
3. We'll provide a quote and timeline
4. Schedule service at your convenience

Still have questions?

We're here to help! Reach out and we'll answer any questions you have.

• Email: vibesupport@vibecmd.net
• Phone: (916) 545-5432
• Text/WhatsApp: (916) 545-5432